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Learn about our books, self-study workbooks, and business writing training programs help people write professional business e-mail, letters, memos, reports, proposals, marketing materials, performance evaluations, technical documentation, user and procedures manuals, and other business documents that make sense, get results, and use professional grammar and punctuation.
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If people only remember one thing from our Effective E-Mail workshop, they usually remember our tips and tools for crafting…

If you’re sending e-mail to someone who is likely to read your message on their PDA, remember that your reader…

The Pew Internet and American Life Project released a report called “Writing, Teens, and Technology.” In brief, the report finds…

Updated version of E-Mail: A Write It Well Guide is now shipping. Our popular e-mail book has been updated. The…


Thank you for a fabulous workshop. I have already implemented many of the suggestions in my own e-mail correspondence, and have since recommended the book to others.
Very valuable training -- look forward to more.
The knowledge of the presenter was excellent.
Write It Well transformed a crucial but often overlooked topic [e-mail communication] into a lively, fascinating, and extremely useful presentation. The clarity of e-mail messages exchanged within the office has improved.
This book should be required reading for both Internet newbies and new entrants to the workplace